For all the technical information about our LED lights, follow the link below:
Need help with putting your lights together ? Check out out our video assembly guide here
Cable and Cotton aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If you wish to exchange or return an item / items please contact customer service at [email protected] and we will advise you on how to proceed.
Cable & Cotton do not offer a free returns process.
If any Goods develop faults within their warranty period of 6 months, you are entitled to a repair or replacement under the terms of that warranty. Within a further 6 months of purchase we can offer a 50% discount on replacement parts with proof of purchase.
Please see full terms and conditions for further information.
If for some reason your LED fairy lights are not illuminating, firstly check that they are plugged into a working 5v USB socket. If using a USB plug to plug into a wall socket, ensure the USB is slotted in snugy and correctly and that the wall swith for the socket is ON. If you are using a power pack, ensure that it is fully charged (charge it for at least an hour to test it).
If the above doesn't resolve the issue, then the string of lights may be faulty. We have a fantastic quality record and each set is tested before shipment, but on rare occasions, these things can happen. Don't panic, we're here to help you and get a new working set of LED string lights to you as soon as possible.
Please contact us at: [email protected]
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Email: [email protected]
Our Cable & Cotton fairy lights shop in Brighton has now moved completely online. An expanding range of products this coming year means we’ve simply out grown the little shop space. So, sign up for our newsletter for the latest Cable & Cotton developments, pop-up shop news and what’s more, get 10% off your first order!