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Technical

For all the technical information about our LED lights, follow the link below:

LED Light string technical information

Assembly

Need help with putting your lights together ? Check out out our video assembly guide here

Returns

Cable and Cotton aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you wish to exchange or return an item / items please contact customer service at [email protected] and we will advise you on how to proceed.

Cable & Cotton do not offer a free returns process.

If any Goods develop faults within their warranty period of 6 months, you are entitled to a repair or replacement under the terms of that warranty. Within a further 6 months of purchase we can offer a 50% discount on replacement parts with proof of purchase.

Please see full terms and conditions for further information.

FAQs

My LED fairy light chain is not lighting up at all, what should I do?

If for some reason your LED fairy lights are not illuminating, firstly check that they are plugged into a working 5v USB socket. If using a USB plug to plug into a wall socket, ensure the USB is slotted in snugy and correctly and that the wall swith for the socket is ON. If you are using a power pack, ensure that it is fully charged (charge it for at least an hour to test it).

If the above doesn't resolve the issue, then the string of lights may be faulty. We have a fantastic quality record and each set is tested before shipment, but on rare occasions, these things can happen. Don't panic, we're here to help you and get a new working set of LED string lights to you as soon as possible.

Please contact us at: [email protected]

One or a few of the bulbs on my LED fairy light chain are not lighting up, what should I do?

Same as above, this is pretty rare. Simply get in touch with us at: [email protected] and we'll hold you hand all the way to getting your lights working again.

The cotton ball gets dented when I try to insert the light, what should I do?

Please ensure that you are pushing the bulb through the slit next to the hole, and not the hole itself. Make the slit a little bigger if it is too small for the bulb, with a small pair of sharp scissors if necessary. Don’t worry if the balls dent a little when pushing the bulb in as the dent will pull out when you pull out the bulb after inserting it fully.

There is a dent in my ball, what should I do?

This can happen as the balls are quite delicate but it’s OK – you can push in a pen or pencil (or blunt end of a knitting needle if you have one!) into the hole and push out the dent. If you are a perfectionist then you can spray a little water on the dent and push it into the perfect round shape. When it dries, hey presto, it will be perfect again (and you’ve saved the environment from posting spare balls back and forth and saved yourself a trip to the post office too!).

What is your Returns/Refunds policy?

Policy in relation to faults: Please retain your proof of purchase. Warranty period is for the first 6 months from date of purchase, for the cable/bulbs only. 50% off is offered against cost of replacement cables/bulbs in the six months thereafter. Warranty is valid with receipt. Email us for details at [email protected]

What is your Exchange policy?

If once you receive your order you change your mind on the colours you ordered, we can exchange them but you must cover postage costs to return the balls to us and the cost of posting back the new balls. We charge £3.95 postage. Email [email protected] for any queries on this.

The balls must be in their original condition. They must not have been added to the light cable.

What are the postage costs and times?

Please not that due to the current Covid-19 crisis we can only offer one option for shipping in order to best keep our staff safe

DPD Tracked 3-5 days - £5.95

Monday - Friday

Outside Mainland UK:

EU standard postage £9.95

Worldwide £9.95

Other destinations charges may vary. Price will be calculated once country/postcode has been selected.

Please note during promotions & sales delivery may take slightly longer than usual. 

Christmas 2020

More people than ever are doing their Christmas shopping online and our courier DPD is experiencing delays due to over capacity. Please leave longer for your orders to be delivered. If your order is URGENT then please get in touch and we will see what we can do.

Haven't found what you're looking for ? Contact us

Customer Service

Email: [email protected]

Our Cable & Cotton fairy lights shop in Brighton has now moved completely online. An expanding range of products this coming year means we’ve simply out grown the little shop space. So, sign up for our newsletter for the latest Cable & Cotton developments, pop-up shop news and what’s more, get 10% off your first order!

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